Success Story 2025
AND·E —
UK Motor
Insurer
How Pollatir planned, designed, and implemented a Fleet Motor line of business in Guidewire ClaimCenter for AND-E — building end-to-end claim handling capability from FNOL to Payments, to the highest standards.
- 100 Standups survived (and countless planning hours)
- 100 JIRA tickets created (phewww, we dodged a hell of a bullet)
- 100 PRs created (and only 3 reverted)
- 10 Gateway API stages created (one went missing, and its location is unknown to this day)
- 1,000 Cups of coffee drunk during the days (and some during the nights)
Client Testimonial
“Pollatir have been exceptional on the engagement, demonstrating strong solutions focus, flexibility, and a client-first approach while translating complex requirements into clear, effective technical solutions. Their engaging playbacks, responsiveness to evolving needs, and added value beyond Guidewire development made a real impact across stakeholders.”
Phase 01
Discovery
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The project kicked off with a series of intense, hands-on workshops with the AND-E team.
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Together, we built a prioritised backlog of all features and mapped out dependencies.
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This clarity gave business stakeholders the confidence to fully commit and move forward.
Phase 02
Implementation
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Building on the existing Personal Auto ClaimCenter implementation, the Pollatir team built capability for Motor Fleet claim handling processes from FNOL all the way to Payments.
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The solution was architected to be future-proof, enabling an easy transition to a modern Policy Administration System.
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Applying Test-First development from the start guaranteed high-quality, robust code and enabled confident adjustments throughout the project.
Phase 03
Collaboration
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Regular demos and business feedback ensured we stayed on course to achieve business goals.
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Active IT team involvement enabled smooth knowledge transfer, while a collaborative UAT phase built confidence with all stakeholders.
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With hundreds of claims already processed in production, the customer is well-prepared to perform a complete transition to the new system.
Nine months later, the customer is expanding their team to keep pace with growing demand — growth made possible by the system we helped them build. This is a true testament to the work we put in and the long-term value it created. That kind of pride is simply priceless.
“This has been an exciting journey — months of hard work that filled us with pride and strengthened our credibility in the industry. It’s a testament to our ability to deliver complex Guidewire solutions through solid planning, quality focus from day one, and outstanding communication. It is a true example of how our expertise and teamwork turn challenges into success stories.”
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